Effective date: 15 November 2026
This Refund & Returns Policy applies to purchases made through evetsklep.pl.
The Store is operated by:
ALTIN KASAP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Grójecka 18/20, lok. U1
02-301 Warszawa, Poland
NIP: 7011327777
REGON: 545503638
Email: support@evetsklep.pl
Telephone: +48 787 460 983
Because we sell fresh and perishable food products, special legal rules apply to some products.
Under Polish and EU consumer law, the statutory 14-day right to withdraw from an online purchase does not apply to goods which deteriorate rapidly or have a short shelf life.
This includes, where applicable:
fresh meat,
fresh poultry,
fresh butcher products,
other rapidly perishable food,
products with a short use-by period.
Therefore, these products cannot normally be returned simply because the customer has changed their mind.
This exception does not affect your statutory rights if the product is defective, spoiled, unsafe, incorrect or otherwise not in conformity with the contract.
For products which are not covered by a statutory exception, consumers generally have the right to withdraw from an online purchase within 14 days without giving a reason.
The 14-day period generally begins when the customer, or another person designated by the customer, receives the goods.
To exercise this right, contact us at:
Please provide:
your name,
order number,
the product you wish to return,
a clear statement that you wish to withdraw from the contract.
You do not need to provide a reason for a valid statutory withdrawal.
After notifying us of a valid withdrawal, the product should be returned without undue delay and no later than 14 days after notifying us.
Returns should be sent or delivered to:
ALTIN KASAP Sp. z o.o.
ul. Grójecka 18/20, lok. U1
02-301 Warszawa
Poland
Unless otherwise required by law or agreed by us, the customer bears the direct cost of returning goods when exercising the statutory right of withdrawal.
The customer is responsible for any reduction in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.
Where the statutory right of withdrawal applies, we will refund the payments due under applicable law within 14 days from the date on which we are informed of the withdrawal.
We may withhold the refund until:
we receive the returned product, or
you provide evidence that the product has been sent back,
whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase unless another method is expressly agreed.
No additional fee will be charged solely for processing the refund.
Where required by law, the refund will also include the cost of the cheapest standard delivery method offered by the Store.
If the customer selected a more expensive delivery method, the additional delivery cost does not have to be refunded.
Certain sealed products may also be excluded from the statutory right of withdrawal where:
the product is not suitable for return for health-protection or hygiene reasons, and
the sealed packaging was opened after delivery.
This exception will only be applied where the legal requirements for it are satisfied.
The rules concerning change-of-mind returns are separate from your statutory right to make a complaint.
If you receive a product that is:
spoiled or unfit for consumption,
damaged,
different from what you ordered,
missing from the order,
supplied in an incorrect quantity,
otherwise not in conformity with the contract,
please contact us as soon as reasonably possible at:
or by telephone:
+48 787 460 983
For food products, prompt contact is particularly helpful because their condition may change rapidly.
Where possible, please provide:
your order number,
the name of the affected product,
a description of the issue,
photographs of the product and packaging,
the use-by or best-before date where relevant,
your requested solution.
A receipt is not the only acceptable proof of purchase.
Consumers have the statutory rights provided under Polish consumer law where goods are not in conformity with the contract.
Depending on the circumstances and the applicable legal conditions, the customer may be entitled to remedies including:
replacement,
repair where appropriate,
price reduction,
withdrawal from the contract and refund.
For fresh food, replacement, price reduction or refund may be more appropriate than repair, depending on the circumstances.
We will respond to consumer complaints within 14 days where required by Polish law.
If we do not respond within the statutory period in circumstances where Polish law provides such a consequence, the complaint will be treated in accordance with the applicable consumer protection provisions.
Where a product is not in conformity with the contract, the consumer does not bear costs which Polish consumer law requires the seller to cover in connection with the complaint.
Where a return of the affected product is necessary as part of an accepted statutory complaint, the Store will bear the applicable return costs where required by law.
Subject to applicable law, the statutory withdrawal right may not apply to products including:
goods that deteriorate rapidly,
goods with a short use-by period,
fresh meat and poultry falling within that exception,
certain sealed products which cannot be returned for health or hygiene reasons after the seal has been broken,
goods made according to the customer’s specifications or clearly personalised, where the statutory exception applies.
Nothing in this section limits statutory complaint rights concerning defective or non-conforming products.
If you wish to cancel an order before it has been prepared or dispatched, contact us as soon as possible at:
We will attempt to stop processing the order.
Because fresh meat and other food products may be cut, prepared or packed specifically for an order, cancellation may no longer be possible once preparation has begun where applicable law permits this.
Your statutory rights remain unaffected.
Once a refund has been approved and initiated by us, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
The Store is not responsible for processing delays caused solely by the customer’s payment provider after the refund has been correctly initiated.
The statutory 14-day withdrawal right generally applies to distance and off-premises contracts and does not automatically apply to purchases made directly in a physical shop.
Returns of non-defective goods purchased directly in the physical Store are therefore subject to any voluntary return policy offered by the Store.
This does not affect statutory rights relating to defective or non-conforming goods.
For refunds, returns, cancellations or complaints, contact:
ALTIN KASAP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Grójecka 18/20, lok. U1
02-301 Warszawa, Poland
Email: support@evetsklep.pl
Telephone: +48 787 460 983
NIP: 7011327777
REGON: 545503638
